Terms of Service

These Terms of Service ("Terms") are a legal agreement between you and Yarn Cloud, a company registered in the Kingdom of Saudi Arabia ("Company", "we", "us"). By creating an account or using the Timely platform ("Service"), you agree to these Terms. If you do not agree, do not use the Service.

If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

Timely is a time tracking platform that includes web and desktop applications, screenshot capture, activity monitoring, invoicing, and reporting. The Service is provided "as is" and "as available."

We may modify, update, or discontinue features of the Service at any time. We will make reasonable efforts to notify you of material changes, but we are not obligated to maintain any specific feature.

You must provide accurate information when creating an account. You are responsible for maintaining the security of your account credentials and for all activity under your account.

You must be at least 16 years old to use the Service. If you are under 18, you must have permission from a parent or guardian.

We may suspend or terminate accounts that violate these Terms, are inactive for extended periods, or are being used for fraudulent or abusive purposes.

Organization owners are responsible for:

• Ensuring they have legal authority to track workers' time and capture screenshots
• Informing workers about what data is collected and how it is used
• Complying with applicable employment and privacy laws in their jurisdiction
• Managing worker access and data within their organization

Workers should be aware that their organization may capture screenshots, record activity metrics, and view their time data. By accepting an invitation and using the Service, workers acknowledge this data collection.

We are a tool provider. We are not a party to any employment relationship and bear no responsibility for how organizations use the data collected through the Service, provided such use does not violate these Terms.

The Service may capture periodic screenshots and record activity metrics (mouse click and keyboard hit counts) when enabled by the organization. Important limitations:

• Screenshots are captured at intervals configured by the organization (default: every 30 minutes)
• We record activity counts only -- we do not log keystrokes, capture screen recordings, or monitor application content
• The desktop application only captures data while the timer is running
• Screenshots may inadvertently capture sensitive information visible on screen -- users should be aware of what is displayed when the timer is active

We are not responsible for the content of captured screenshots. Organizations are responsible for establishing appropriate policies around screenshot capture for their workers.

The Service offers free and paid plans. Current pricing is displayed on our pricing page.

• Paid subscriptions are billed monthly and renew automatically
• Payments are processed by a third-party payment processor (currently Stripe)
• You may cancel at any time; access continues until the end of the current billing period
• We do not offer refunds for partial billing periods
• If payment fails, we may downgrade your account to the free plan after a grace period

We reserve the right to change pricing with at least 30 days' notice. Price changes apply at the start of your next billing cycle. If you do not agree with a price change, you may cancel before it takes effect.

You retain ownership of all data you submit to the Service (time entries, screenshots, invoices, etc.). By using the Service, you grant us a limited license to store, process, and display your data solely for the purpose of providing and improving the Service.

You can export your data at any time through the Service's export features. Upon account deletion, your data will be permanently removed after a 30-day recovery window, except where retention is required by law (see our Privacy Policy).

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to the Service or other users' data
• Interfere with or disrupt the Service's infrastructure
• Use the Service to track individuals without their knowledge or consent
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Resell, sublicense, or redistribute the Service without our written permission
• Use automated tools to scrape, crawl, or extract data from the Service

Violation of these rules may result in immediate account termination without notice.

The Service, including its design, code, branding, and documentation, is the property of Yarn Cloud and is protected by applicable intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or brand assets.

Feedback, suggestions, or feature requests you submit may be used by us without obligation or compensation.

To the maximum extent permitted by law:

• The Service is provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement
• We do not guarantee uninterrupted, error-free, or secure operation of the Service
• We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities
• Our total liability for any claim arising from the Service is limited to the amount you paid us in the 12 months preceding the claim, or $100, whichever is greater

Some jurisdictions do not allow the exclusion of certain warranties or limitations on liability. In such cases, our liability will be limited to the greatest extent permitted by law.

You agree to indemnify and hold harmless Yarn Cloud and its officers, employees, and agents from any claims, damages, or expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights, including privacy or employment laws
• Content you submit to or capture through the Service

You may stop using the Service at any time. You may delete your account through the account settings.

We may suspend or terminate your access if you violate these Terms, if required by law, or if we discontinue the Service. We will make reasonable efforts to notify you before termination, except where immediate action is necessary (e.g., security threats, legal requirements, or abuse).

Upon termination, your right to use the Service ends immediately. Provisions that by their nature should survive termination (limitations of liability, indemnification, governing law) will continue to apply.

We may update these Terms to reflect changes in the Service, legal requirements, or our business practices. Material changes will be communicated via email or an in-app notice at least 14 days before taking effect.

Continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not agree with the changes, you must stop using the Service and delete your account.

These Terms are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia. Any disputes arising from or relating to these Terms or the Service shall be resolved through the competent courts of Saudi Arabia.

Before initiating formal proceedings, both parties agree to attempt to resolve disputes in good faith through direct communication. Contact us at legal@timely.run.

• Severability: If any provision of these Terms is found invalid, the remaining provisions continue in effect.
• Waiver: Failure to enforce any provision does not constitute a waiver of that provision.
• Assignment: We may assign these Terms in connection with a merger, acquisition, or sale of assets. You may not assign your rights without our consent.
• Entire agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Yarn Cloud regarding the Service.

Yarn Cloud
Kingdom of Saudi Arabia
legal@timely.run